FAQ / Customer Care

Payment
All payments are safely processed by Paypal.
No paypal or creditcard? Please sent an email along with the name of the product, amount and colour. You’ll receive an invoice by email.

Order Confirmation
You will receive an order confirmation by email shortly after placing your order.
Please check all details. In case something went wrong during the check-out process please contact us a.s.a.p.

Shipping Netherlands
All post in the Netherlands is send by PostNL. Orders up from 100 gram with maximum dimensions 38 x 26,5 x 3,2 cm will be send as mailbox packages containing a trace code.
Items less than 100 gram are send with standard mailbox post. All other orders will be send as a package with track and trace.

Shipping within Europe
All orders with maximum dimensions 38 x 26,5 x 3,2 cm up to 2 kilogram are send as standard mailbox post, without track or trace.
Orders bigger or heavier are send as a package with track and trace.

Shipping outside Europe
As we had to much problems in the past with standard mailbox delivery outside Europe all international orders are send only with registered post. This means the package is secured and traced and–in case of mailbox parcels– you need to sign for the delivery.

Delivery time
We strive to ship all orders within 5 working days depending on availability and payment.
If you live abroad, International shipments take longer to arrive then EU shipments. Standard Intercontinental shipping time is 7 – 11 working days, but please be patient as we have experienced it can sometimes take up to 3 even 4 weeks. Transit times do not include Saturdays, Sundays or holidays.

Shipping CostsTaxes and other additional costs
Please note that depending on your region local charges can occur. These charges are at your own expense.

Exchange & return policy
In case you changed your mind or you are not satisfied with the product, it’s possible to return your product within seven (7) days after receiving the product. Please note:

– The item is returned in its original condition and shipment packaging.
– The shipping costs of the return/exchange is fully at your expense.
– The item is your responsibility until received back at Marjolein Delhaas, having a tracking number for your shipment would be advised.
– Enclose your receipt with your name, address and in case of an exchange specify the item you prefer.
– The refund will be for the purchased items only, not for the initial paid shipping costs.

Refunds (purchase excluding shipping costs) will be paid back within 30 days. In case the item is replaced by another item we try to handle the replacment within 5 working days after the item is received back.

Please send it to:
Marjolein Delhaas
Zaagmolenkade 170
3035 KD Rotterdam
The Netherlands

Non-franked shipments (COD shipments) will be rejected.


Additional product information

Binding
The weekplanners are bound with an open spine. So the spine of the diary is visible and not broken! This special technique – also know as Swiss binding – makes the diary fall open flat, and therefore better to use. Also it shows the beauty of the binding technique

Colors
It cannot be guaranteed that colours on the website will be true to life. This depends partly on the colour settings of your computer and monitor.

Defects
Altough produced, packed and send with great care it can occur that you item is damaged or has some other defect.
Therefore we ask you to carefully check your item once it has arrived. In case of damage please notify us a.s.a.p – but within 2 days after receiving the item – referring to your order number and the nature of the defect. To speed up the process, we advice to enclose a picture of the damage. Once we confirm the defect you can return the item(s) and shipping costs will be refunded at our cost*. Make sure you get a track and trace number
(*up to a value of 6,00 euro’s for mailbox post and 11,00 euro's for packages.)

Contact Information
If you have any questions or concerns regarding FAQ or your order, please do not hesitate and contact us at help@marjoleindelhaas.com